REFUNDS & RETURNS

Earrings can not be returned or exchanged due to hygienic reasons.

We do not provide free returns,  you are responsible for the return costs.

ORDER CANCELLATION:

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS:

If you did not receive the product within 45 days you can request a refund or a reshipment. Please note that it usually takes 2 to15 days for your package to arrive depending on your location.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

EXCHANGES:

If for any reason you would like to exchange your product,  You must contact us first and we will guide you through the steps.

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